Data Collection
gelastogel collects various types of data from users to ensure our services run optimally and securely. The data collected includes:
- Account information such as full name, email address, phone number, and identity documents required for verification (KYC).
- Device and browser data, such as IP address, device type, operating system version, and language settings, to improve the user experience.
- Local payment transaction information in Indonesian Rupiah (IDR), including payment methods and deposit/withdrawal history.
- The use of cookies and other tracking technologies to remember user preferences and analyze activity on the site.
- Records of platform usage activity, such as bets placed, game history, and interactions with the customer support team.
Purpose of Data Use
The data we collect is used for the following purposes:
- Providing and managing user accounts, as well as handling the registration and verification process securely.
- Analyzing activity to improve service quality and the user experience while using the gelastogel platform.
- Managing payment transactions and ensuring the security of fund transfers while complying with local regulations.
- Providing responsive customer support via Live Chat and the help center.
- Delivering offers, promotions, or communications with your consent, while fully respecting your privacy preferences.
Cookies & Tracking
We use cookies to operate and improve our services. Cookies help us store user preferences, manage login sessions, and carry out technical and marketing analysis.
You can manage your cookie preferences through your browser settings; however, disabling cookies may limit the functionality of the gelastogel platform and your overall experience.
Our tracking technologies do not share your personal data with third parties without permission, except as required by authorized service providers and for legal compliance purposes.
& Data Storage & Security
gelastogel applies strict technical and administrative security measures to protect user data from unauthorized access, loss, misuse, or damage.
Personal data is stored on encrypted servers located in facilities that meet high security standards and are monitored around the clock.
Our security team continuously monitors and upgrades our systems to address emerging threats, ensuring data protection remains optimal at all times.
Sharing Data with Third Parties
gelastogel only shares your personal data with third parties under the following circumstances:
- To fulfill payment processing, identity verification, and supporting technical service needs, all of which are bound by confidentiality agreements.
- When required by regulations or requests from competent legal authorities in accordance with applicable laws in Indonesia and other jurisdictions.
- Under conditions explicitly approved by the user through specific consent.
We do not sell your personal data for any commercial purpose. All data processing strictly follows applicable privacy standards and legal protections.
& User Data Control Rights
Users have the right to access, correct, update, or delete personal data stored on gelastogel in accordance with applicable legal provisions.
You may contact our support team via Live Chat to submit a request regarding your personal data. Requests are typically processed within a reasonable timeframe and in accordance with data protection regulations.
In addition, you can manage your cookie and tracking preferences through your browser settings to control the information collected during your use of the platform.
Privacy Policy Changes
This Privacy Policy may be amended or updated by gelastogel at any time to meet the legal and operational needs of the platform.
Changes will be announced by updating the revision date at the top of the page and, where necessary, through notifications on the platform.
Continued use of the platform after a policy change takes effect will be considered acceptance of the updated policy.
Contact Support
If you have any questions or specific requests regarding privacy policy and data protection, please contact our Live Chat team, who are ready to assist you 24/7.
We are committed to providing full transparency and the best possible handling of your personal data, so that your experience using gelastogel is always safe and comfortable.